ITIL v4 Certified · Thrissur, Kerala
Hi, I'm Adarsh Suresh C
IT Service Management
ITSM leader with 6+ years driving enterprise service delivery, major incident management, and infrastructure operations across high-volume financial ecosystems. Engineered data-driven architectures that reduced system downtime.
01 / Profile
Strategic IT Operations
Bio
ITIL v4 Certified IT Service Management specialist with 6+ years of progressive execution driving enterprise IT service delivery, major incident framework compliance, and operations within high-volume fintech domains.
Proven track record directing cross-functional squads to manage 80,000+ annual incidents, stabilizing mission-critical banking platforms while safeguarding strict SLA targets across tier-1 architectures.
Recognized for designing continuous service improvement frameworks that optimized log flows and streamlined delivery reporting through structured PL/SQL systems and operational dashboards.
Standard
ITIL v4
Foundation in Service Management
Issued by AXELOS Global Best Practice
Active Certification
Metadata
LocationThrissur, India
CredentialsMBA · B.Tech CSE
Competencies
Frameworks, Infrastructure & Tools
ITIL v4 Architecture
Incident Management
Problem Root-Cause
Change Governance
Tableau Analytics
PL/SQL Databases
UiPath Automated Workflows
SLA Compliance Audit
Helpdesk Scaling
Drupal Application CMS
Digital Asset Optimization
02 / Ledger
Professional Timeline
Sep 2025 — Present
MACOM
MACTECH IP Systems &
Surveillance Monitoring
Operations Floor Manager / Shift Supervisor
Active Engagement
- Command a 15-member engineering floor executing 24×7×365 tactical live monitoring, infrastructure tracing, and hazard detection.
- Act as primary Incident Commander during priority outages, executing command recovery workflows and coordinate matrix communication.
- Introduced runtime checklists that led to an audited 75% reduction in production asset downtime.
Mar 2022 — Sep 2025
Manappuram Comptech &
Consultants Ltd
Assistant Manager — ITSM Analyst
3.5 Years
- Directed service health management for large fintech components, leading a 35-member technical Service Desk handling 80,000+ tickets yearly.
- Established standardized ITIL v4 processes across Incident, Problem, and Change Management pipelines across multiple operating divisions.
- Engineered Tableau & relational PL/SQL data monitors translating historical audit logging into asset metrics for planning boards.
Aug 2019 — Mar 2022
Manappuram Finance Limited
Technology Analyst
2.6 Years
- Designed and maintained automated transaction flows using UiPath RPA platforms, peripheral network configurations, and production .NET web applications.
- Aggregated log streams into multi-dimensional dashboards used for technical resource allocations and platform performance evaluation.
Strategic Consult
Moms on Teaching
www.momsonteaching.com
Technical & Platform Architecture Consultant
Advisory
- Optimized performance loops and asset Delivery metrics for an edtech solution running on modern Drupal 10 infrastructures.
- Constructed end-to-end technical optimization protocols and index monitoring architectures via Google Search Console frameworks.
03 / Specializations
Core Capability Matrix
🎯
IT Governance
- ITIL v4 Pipeline Structuring
- SOP Lifecycle Auditing
- Operational Metric Design
- Risk Containment Mapping
⚙️
Service Operations
- High-Priority Outage Resolution
- Root-Cause Isolation (RCA)
- Change Request Management
- Matrix Escalation Design
👥
Team Leadership
- 24/7 Floor Coordination
- Shift Handover Optimization
- Skill Matrix Training Plans
- Resource Allocation Mapping
📊
Data Analytics
- Tableau Executive Panels
- Relational PL/SQL Structuring
- KPI Monitoring Automation
- Data-Driven Capacity Audits
04 / Deployments
Selected Case Studies
🎓
EdTech Application
Moms on Teaching Platform
Engineered platform diagnostics and core speed scaling for a Drupal 10 platform catering to digital education markets, tracking site health markers completely from scratch.
Drupal 10SEO EngineGSC Setup
🎥
Critical Infrastructure
MACOM Security System Optimization
Re-architected tracking matrixes and data collection routines for real-time video surveillance hardware, driving a 75% plunge in systemic platform failures.
Network SecurityIncident OpsHardware I/O
💰
Fintech Infrastructure
Manappuram Finance Limited Core Platforms Support
Directed infrastructure management policies maintaining 99.9% application uptime benchmarks across HRMS pipelines, financial log distribution, and critical validation engines.
Banking SystemsPL/SQL ProcessingITIL Support
05 / Credentials
Academic Foundation
🎓
2022 — 2024
Master of Business Administration
Dr. A.P.J. Abdul Kalam University, Indore
💻
2015 — 2018
B.Tech — Computer Science & Engineering
Focus Institute of Science and Technology
University of Calicut
📐
2011 — 2015
Diploma — Computer Engineering
Sree Rama Government Polytechnic College
Board of Technical Education, Kerala